Where can we take you today
ALTRAN provides dial-a-ride service for
all your transportation needs. To help us better
serve you, we have put together a ride guide
to help passengers familiarize themselves with
To better serve all passengers, we urge you
to make reservations in advance. Same day call
ins may not be able to get the scheduled time
they request due to advance reservations.
Each time you board the bus you must pay
a fare. Children two and under, when accompanied
by an adult, ride free. If you need a personal
care attendant, your attendant rides for free.
Getting A Ride
If you are in need of transportation, please
call us 24 hours in advance to make a reservation.
Calling ahead helps us to pick you up on time
and to schedule rides.
When you call to reserve your ride we will
need to know these specifics:
Your name and phone number
pick up address
you need to be there
you want to return
needs you have (walker, wheelchair, or have
difficulty with steps)
When making a reservation, we urge you to
schedule a time for your return trip.
until the last minute to schedule a return
trip could result in a long wait.
Shoppers or riders with packages are limited
to only what they can carry. Drivers may not
have time to assist you with more.
Our drivers may assist the rider to safely
enter or exit our vehicle, but the driver is
not required to help the rider exit or enter
a building. Passengers requiring assistance
entering or exiting buildings may have a companion
ride with them for free.
How do I get there on time?
It is the goal of ALTRAN to provide the greatest
number of passengers with prompt, efficient,
friendly service. The following are ways you
may help us to better serve you:
Make reservations as early as possible
In order to ensure the vehicle will be on
time for other passengers, the driver will
not make unscheduled stops
Allow extra time to reach your destination.
Allow for time spent picking up and dropping
off other passengers before reaching your destination.
Be prepared for delays due to bad weather
and Road Construction
We strive to pick you up within 15 minutes
of scheduled pick - up time, but bad weather
or waiting for other riders may make us late.
Please call us if we are more than fifteen
minutes late. Likewise, we can only wait three
minutes at your pick-up address and we may
not be able to honk the horn, as your neighbors
may object. Please be ready and watch for us!
If the driver doesn’t see you, he/she
may go on to the next stop, as waiting for
you makes us late for other riders. The driver
is required to collect a fare prior to departure.
Please have exact change or ticket ready.
Please cancel at least thirty (30) minutes
before your scheduled pick-up. If you do not
cancel for a reserved ride it will result in
a “no show”, which you will be
expected to pay for on your next reserved trip.